Terms & Conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY –
BY USING THE SERVICES OF Paint and Paste Painting and Decorating YOU ARE
ENTERING INTO A CONTRACT WITH US AND AGREEING TO THE FOLLOWING TERMS AND
CONDITIONS.
‘We’, ‘us’ and ‘our’ means Paint and Paste Painting
and Decorating. ‘You’, ‘the client’, ‘the customer’, ‘your’ means the person
who requested our services and enters into this contract.
SECTION 1 –
FIXED RATES AND QUOTATIONS
1.1 Contract
The agreed final quote represents a written
contract for the exact work to be completed at the price quoted.
·
Any agreement made verbally is not covered by the
contract unless it has been written into said contract.
·
The agreement is made between Paint and Paste
Painting and Decorating and the client. The client is identified as the person
who requested the quotation.
·
Paint and Paste Painting and Decorating will not
enter into any dialogue, accept any requests or communicate in any way with
anyone other than the client except where the client has provided written
permission that allows them to do so.
·
The acceptance of the quote, electronically or by
any other means signifies a full acceptance and commitment to accept these
terms and conditions.
·
Please check your quotation carefully.
1.2 Scope of
quoted work
The quote written by Paint and Paste Painting and
Decorating for the client represents the requests of the client. It is not a
builder’s survey and we will not be held liable for any task that is not
included in the written quote.
1.3 Electric and
water
The client will be expected to provide electrical
power, running water and toilet facilities where reasonably possible.
1.4 Condition of
existing walls and ceilings
Unless specifically mentioned, no provision is made
for repair of plastering beneath papered walls or ceiling surfaces, as it is
assumed that such plastering is in good condition, and is suitable to take
treatment specified. Similarly, the costs of the repairs and renewals of any
defects which are not visible at the time of estimating will be chargeable,
unless allowance for such items is included.
1.5 Cancellation
In the event of cancellation by the client, the
client agrees to notify Paint and Paste Painting and Decorating in writing or
by email 28 days before the project start date. In the event that Paint and
Paste Painting and Decorating are not notified of the cancellation, the client
agrees to pay all of Paint and Paste Painting and Decorating’s administration,
lost work and scheduling costs amounting to no less than 15% of the total
project cost.
If the customer elects to cancel our services after
we have begun work, the customer agrees to pay all of Paint and Paste Painting
and Decorating’s administration, lost work and scheduling costs amounting to no
less than 50% of the total project cost. Postponement of scheduled works rather
than cancellation is acceptable only if the rescheduled date is bona fide and
within 8 weeks of the initial date scheduled. Should further postponement
occur, you will be deemed to have cancelled our services and the cancellation
levy will apply as above.
1.6 Materials
All necessary materials can and will be provided by
us unless otherwise agreed and will always be of high quality and used in an
appropriate manner as per the manufacturer’s guidelines. Where it is necessary
to match existing decor, our work will be carried out with this in mind, using
appropriate materials that provide an exact match where possible. If an exact
match will not be achievable, the client will be consulted. Paint and Paste
Painting and Decorating are not responsible for the performance or suitability
of any materials, parts or products purchased directly by the client and allow Paint
and Paste Painting and Decorating to use these at their own risk.
1.7 Changes to
your quote
Any quote or estimate is subject to revision, if a
customer makes changes to their property or building after receiving a quote
from Paint and Paste Painting and Decorating, customers must let us know of all
changes made as soon as possible, so that their quote can be revised. Any
changes made without notifying us, may cause a delay in the work until a price
has been agreed for any changes.
1.8 Completion
timescales
Estimated completion times are guidelines and
although we will endeavour to complete the work in the time frame intimated, we
will not be held liable for failure to complete the scheduled works within the
estimated time frame. Similarly, it may be that by employing extra resources we
can finish a project more quickly than estimated. In which case the price of
the quote will not change.
1.9 Storage of
tools
We may on occasion request that tools be left on
site overnight. The client reserves the right to decline such requests.
1.10 Validity
period of quotations
Quotes are valid for 28 days from the date of
issue.
1.11 Damages and
sub-standard workmanship
It is the responsibility of the client:
·
To remove valuable and/or fragile items from the
areas to be decorated.
·
To remove pictures and other items hanging from the
wall.
·
To remove electrical goods from the areas where
works will be carried out.
Assistance can be provided with the repositioning
and/or removal of bulky furniture items and goods. We reserve the right to
decline to move goods if the condition is at risk of damage to the equipment or
the property. We reserve the right to decline to move particularly heavy or
bulky items if they present a higher than accepted health and safety risk.
Where items cannot be covered or protected, but could easily have been removed,
we will request that they are removed before work commences. We cannot be held
liable for damage to such items if they are not removed.
Where any doubt exists as to the suitability and or
structural soundness of any working platform such as balcony, flat roof etc.
the client may be asked to provide professional evidence such as structural
engineers report prior to works commencing. Where a roof of any type / style is
to be used to gain access for external decoration works to Paint and Paste
Painting and Decorating accept no liability for any damage to have been caused
as a result of utilising for access during the works.
In the event of breakage or damage to the property,
Paint and Paste Painting and Decorating will notify the client immediately and
set out steps to remedy the situation. Similarly, if at the end of the job the
client is dissatisfied with any aspect of the service, they must inform us as
soon as possible. Clients must allow Paint and Paste Painting and Decorating to
effect a remedy using our own tradespersons and under no circumstances will we
be held liable for the costs of reparations by third parties that we have not
expressly agreed to in writing. The client must notify Paint and Paste Painting
and Decorating, in writing within 24 hours of an alleged breakage or damage
caused by our employees.
1.12 Additional
work
We are in most cases happy to do small “favours”
for our clients over and above our quotations however this is expressly done at
your own risk and we will not accept any responsibility for any work undertaken
that is not in your written quote, including loss or damage to persons or
property.
1.13 Precautions
We will take every possible precaution to ensure
that all vulnerable areas and any objects left in the work area are carefully
and thoroughly covered and/or masked. However, there will always remain a very
small risk of overspill or dust getting past these precautions. In the rare
event of overspill, dust or other cosmetic damage, we will endeavour to ensure
that it is satisfactorily cleaned.
1.14
Pre-existing damage
We may take photographs of your property or
complete a pre-existing damage form prior to the start of the project. In the
unlikely event that we do damage your property and this is a result of our
negligence, you will be covered by our insurance for the full amount. However,
claims that we can dispute with photo evidence or written agreement will incur
a £50 charge per complaint to cover administration costs.
1.15 Payment of
quoted and fixed price work
The client agrees to pay the invoice upon completion of the project. In the event that the
client is unhappy with the standard of workmanship, the correct complaints
procedure as show in these terms and conditions must be followed. All materials
purchased for, or on behalf of the client, remain the property of Paint and
Paste Painting and Decorating until payment of the final invoice by the client
to Paint and Paste Painting and Decorating. In the event of dispute, the client
agrees to allow access to the property to a representative of Paint and Paste
Painting and Decorating to retrieve all materials that remain the property of
the company. We are happy to provide invoices for businesses and individuals.
However, payment is due within the time-scales as stated in the Terms and
Conditions and the amount, unless amended by Paint and Paste Painting and
Decorating, is fixed in the quotation. Therefore, the client is liable for
payment, regardless of whether an invoice has been received. A second copy of
an invoice can be issued at a cost of £15 per invoice to cover administration
costs.
1.16 Completion
of the project
If Paint and Paste Painting and Decorating deems it
necessary, the client must be available on the last day of the project for
consultation and final sign-off for the project. In the event that the client
is unavailable, unless otherwise agreed in writing, the client accepts that the
project has been completed to their satisfaction and payment in full is due.
1.17 Termination
of the contract by Paint and Paste Painting and Decorating
Paint and Paste Painting and Decorating will not
tolerate aggressive or rude behaviour, racism, nationalism; sexism, homophobia
or ageism directed towards any of its staff or tradespersons and reserves the
right to terminate the project at any time in this event.
SECTION 2 –
PAYMENT
2.1 Payment
methods
We accept Cheques, Bank transfers for settlement of
your account.
2.2 Payments to
tradespersons
Our staff is not permitted to accept payment – to
pay for your deposit or completed job, you must pay Paint and Paste Painting
and Decorating directly unless you have been given permission from one of our
directors in the office through email or our contact number otherwise your
account will remain outstanding until such time as Paint and Paste Painting and
Decorating receives payment directly.
If you pay any member of staff for either a deposit
or completion of work, you will be in breach of your terms and conditions and
an administrative charge of £50.00 will be charged.
2.3 Payment time
scales
The client agrees to pay the full invoice after completion of the project. Paint and Paste Painting and
Decorating reserves the right to re-issue the invoice and request payment
within 5 days of re-issue. Should the outstanding balance not be settled within
5 days, Paint and Paste Painting and Decorating reserve the right to apply an
administration charge of £80.00 for each re-issue of invoices thereafter.
2.4 Unpaid
accounts
In the event that Paint and Paste Painting and
Decorating cannot recover any outstanding amounts after a reasonable amount of
time, we will employ the services of a debt collection agency. The client
accepts that the debt collection agency will increase the outstanding amount to
cover their costs – this fee is applied as soon as the debt is passed from us
to them and usually amounts to 33% of the cost of the invoice – it is therefore
strongly in your interests to settle your invoice as soon as possible to avoid
these extra costs. Once the debt passes from us to the debt collection agency,
we have no further involvement in the account and cannot reverse the process or
any associated fees.
SECTION 3 –
PRIVACY POLICY
We will never sell or otherwise pass on your
contact details to any other company or third party, unless required to do so
by law. When you contact us, your details may be retained to assist with your
enquiry. Your details will be used for correspondence and may also for
marketing purposes by Paint and Paste Painting and Decorating. If you do not
wish for your details to be used for marketing purposes please contact us.
Paint and Paste Painting and Decorating collects
details about you from your use of our service and your visits to our web site
and other sites accessible from them.
We may collect additional information in connection
with your participation in any promotions or competitions offered by us and
information you provide when giving us feedback. We also monitor customer
traffic patterns and site use which enables us to improve the service we
provide.
SECTION 4 –
DISCOUNTS AND PROMOTIONS
From time to time Paint and Paste Painting and
Decorating. run promotions and offers – these promotions and offers come with
the following conditions:
· Discount is limited to labour costs only on hourly
rate jobs, half-daily rate jobs and daily rate jobs.
· Materials costs are not included in the promotion.
· Discounts cannot be combined – one promotional
discount may be used per transaction.
· Offer periods are limited – refer to the specific
promotion for validity period.
· Paint and Paste Painting and Decorating reserves
the right to withdraw any offer at any time.
